Customer Experience

How to Build the Ultimate Holiday Customer Service Strategy

Master holiday customer service to elevate satisfaction and sales.

Customer Experience

How To Recognize Customer Service Touchpoints (With Examples)

Identify & enhance your customer service touchpoints for better engagement.

Branding

Unwrapping 2021: Bitly’s Product Highlights

In 2021, Bitly grew to become more than just a link management tool, with additional features and products that empower brands and businesses to engage with their customers. Throughout 2021,…

Customer Experience

Apple Kills Open Rate Metrics – Focus on Link Analytics Instead

Apple has positioned itself at the forefront of consumer privacy over the years. The company can always be relied upon to deploy new tweaks and improvements with data protection in…

Customer Experience

Simplifying Your Bitly Experience: Filtering and Settings

Bitly brings the power and simplicity of links to your fingertips. With a tap or click of a link, you can connect your audience to a universe of content.  When…

Customer Experience

10 Ways to Increase Online Sales

Discover the best practices for boosting virtual sales with these tips.

Branding

Tips for Using Bitly for Better Virtual Customer Service

Learn how to improve every stage of the customer experience, no matter which channel you’re engaging on.

Digital Marketing

How to Better Serve Customers in a Digital-First Landscape

Learn how to adapt a “customer first” mindset to win new business even in a challenging economy.

Customer Experience

4 Benefits of a Strong Customer Support System

To drive long-term growth for your business, an effective customer support system is critical.